List of Policies

List of MSC Policies

Policy No.	Title	Description
	Enrolment Policy	Document on how to apply, register and enroll as a student of Monitronic Success College.environment as well as facilities.
	Assessment Policy Examination Regulations Policy	A statement on how MSC operates its examinations. MSC exam rules and regulations; including information on candidates conduct during MSC Examinations.
	Reasonable Adjustment & Special Consideration Policy	MSC responsibilities to individuals with learning difficulties, disabilities or temporary illness. The policy also states the Reasonable Adjustments, Special Considerations and Access Arrangements MSC will make.
	Complaints Policy	Information on how stakeholders students and parents can voice their concerns and how MSC handles complaints.
	Appeals Policy	Information for use by (i) Centres whose approval has been withdrawn or suspended (ii) learners not satisfied with entire or certain parts of their examination results (iii) learners not satisfied with MSC responses to Reasonable Adjustment/Special Consideration (iv) learners sanctioned due to malpractice allegations or incidents.
	Health and Safety Policy	Document on how to maintain, provide and manage a work environment as well as facilities.
	Record Management Policy	Document on procedures in creating, capturing data and the risks relating to MSC information system security.
	Customer Service Policy	Information on standard of service MSC gives to its customers, including the customer charter.
	Certification Policy	Information to candidates who lose certificates or those who re-sit examinations but do not pass.
	Equal Opportunities Policy	Information on how to act fairly and prevent discrimination.
	Centre Assessment Policy	Information on how Centres can help learners achieve full learning potential.
	Contingency Plan Policy	Document on how MSC deals with emergencies or incidents.
	Ethical Policy	Ethical conduct for MSC staff, Approved Centres and learners.
	Conflict of Interests Policy	Information on how MSC staff can avoid activities that could jeopardise the integrity of the organisation and how to disclose their activities.
	Invoicing Policy	Information on charges pertaining to MSC qualifications, training seminars, Centre Approval, learning materials and all aspects of MSC equality of information.
	Staff Development Policy	Document on joint, on-going effort in upgrading the personnel knowledge, skills, and abilities.
	Financial Management Policy Credit Control Policy Internal Control Policy Budget Control & Review Policy	Information on sound financial governance of MSC Business operations and processes. Information on debt management practices and procedures Information on effective internal control practices Information on managing income and expenditure decisions
	Risk Management Policy	Document which outline processes in identifying, assessing and prioritising potential risks

Quality Management

Policy

Information on planning, quality control, quality assurance

and the effects of working efficiently and effectively to improve and achieve desired outcome.

Verification &

Authentication Policy

Document which explains the process requirement for MSC

and Approved Centres to verify and be able to trace candidates and learners respectively.

Learning and Assessment

Design Policy

Document assuring the integrity and standard of learning

achievements

Assessment Quality

Assurance Policy

Information on how candidate achievements are assessed and

quality assured within MSC Qualifications.

Standardization Policy

Document ensuring that assessment criteria for MSC

qualifications are applied consistently by Assessment Panel.

Sanctions Policy

Information on consequences for serious incidents of

malpractice/maladministration.

Recruitment and Selection

Policy

Explains how MSC employment position descriptions are

developed and appropriate candidate selection process.

Annual Programme

Review Policy

Document which evaluates and identifies good practice,

actions and enhancement by reviewing past activities in preparation for the coming year.

Programme Withdrawal

Policy

Timeframe with regard to units/qualifications withdrawal or

implementation of new ones.

Corporate Social

Responsibility Policy

Information on MSC basic principles and practice operations.

Exemption Policy

Recognition of achievements resulting from both formal and

informal prior learning.

Maladministration and

Malpractice Policy

Information on how to deal with suspected malpractice/

maladministration issues.

Staff Misconduct Policy

Defines acts of misconduct within MSC.

Benefits of Studying at MSC

Important Committees

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